House Help, built for compliance.
Tenants report issues using the channels they already use. Caseworkers resolve them within statutory timescales, including those set by Awaab's Law, with a full audit trail that stands up to Regulator and Ombudsman scrutiny.
Who it's for
The problems it solves
Missed statutory deadlines
Housing regulations like Awaab's Law and the Complaint Handling Code set hard timescales. Without a system tracking them automatically, breaches happen quietly until the Ombudsman or Regulator asks for evidence.
Tenants who can't get through
Phone-only or form-heavy reporting excludes tenants who are digitally excluded, don't have English as a first language, work shifts, or have disabilities.
Evidence scattered across systems
Photos in one inbox, calls logged nowhere, a letter sent from someone's personal email. When the Regulator asks for the full picture, it takes days to assemble instead of minutes.
Repeat issues nobody connects
The same hazard reported three times by three different tenants in one block, treated as three unrelated cases.
What it helps you do
- Meet statutory timescales, every time
- Never miss a deadline: alerts fire before a breach, not after
- Evidence compliance to the Regulator and Housing Ombudsman in minutes, not days
- Reduce repeat contacts and complaints
- Improve Tenant Satisfaction Measures
- Give tenants visibility and dignity in how their concern is handled
See it in action.
A focused walkthrough of how your team would use it, and how it fits with your current housing management system.
Book a demo