Technical Discovery
We immerse ourselves in your current landscape, covering systems, processes, pain points and aspirations, to build a clear and honest picture of where you are and what you need.
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Digital Transformation Consultancy
Bridging People &
Platforms
Helping organisations transform technology by putting people at the centre of every platform, process and decision.
Financial ServicesHealthcare & NHSRetail & CommercialPublic Sector
About Us
Technology projects fail. Usually not for technical reasons.
The majority of technology transformation programmes underdeliver not because the technology was wrong, but because the people, processes and culture around it weren't ready. Requirements were unclear. Users weren't consulted. Change was done to people rather than with them.
People & Platform exists to change that. We work at the intersection of business, people and technology, bringing the rigour of structured business analysis together with the empathy of genuine user-centred design.
We're not a systems integrator. We're not a software house. We're the consultancy that makes sure the right problem is solved, the right way, and that people actually embrace what gets built.
Our Three Principles
People First
Every decision starts with the people who will live with the outcome, not the technology that will serve them. Understanding human behaviour, motivation and resistance is the foundation of everything we do.
Business Led
Technology should serve business outcomes, not dictate them. We help organisations define what success looks like in business terms before a single requirement is written or a vendor is selected.
Technology Enabled
We are technology-agnostic but technology-fluent. We help you choose and configure platforms that genuinely fit your world, then make sure your people have what they need to use them confidently.
What We Do
Our Services
From discovery to delivery, we provide the full spectrum of consultancy services that bridge business strategy and technology implementation.
Business Analysis
We translate business objectives into clear, actionable requirements that technology teams can actually build, bridging the gap between what the business wants and what IT can deliver.
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Requirements Engineering
We capture, structure and prioritise requirements with precision, creating artefacts that reduce rework, prevent scope creep and give delivery teams the clarity they need to build right first time.
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Process Mapping
We surface how work actually flows through your organisation, not how it looks on paper. This uncovers inefficiencies, bottlenecks and improvement opportunities that technology can genuinely solve.
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Platform Design
We design platform experiences that users actually want to use, informed by research, shaped by real workflows, and validated before a line of code is written.
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Workshop Facilitation
We design and lead high-impact workshops that bring the right people together, align thinking, and generate the decisions and artefacts you need to move forward with confidence.
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Stakeholder Management
We help you understand, engage and align the full ecosystem of people who matter to your programme, from the executive sponsor to the end user who actually has to live with the outcome.
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Digital Transformation
We support end-to-end digital transformation programmes, helping organisations navigate the full journey from vision to value, without losing sight of the people driving the change.
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Change Consultancy
We ensure that when your technology goes live, your people are genuinely ready for it, with the skills, confidence and motivation to make the change stick.
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Not sure which service fits your challenge?
Our Process
How We Work
A proven, structured approach that takes you from uncertainty to confident delivery, and keeps improving long after go-live.
Stage 1
Discover
We invest time understanding your world before recommending anything. Through structured interviews, workshops and observation, we build a complete picture of your users, pain points, business objectives and technical landscape.
- Stakeholder interviews across all levels
- User research and observation sessions
- Current state system and process mapping
- Organisational readiness assessment
- Discovery report and recommendations
01
Stage 2
Design
With deep discovery behind us, we design the right solution, not the easiest or most expensive one. We map future state processes, define requirements with precision, and create a clear delivery blueprint that aligns your business, your users and your technology.
- Future state process design
- Requirements definition and prioritisation
- Solution design and validation
- Prototype and concept testing
- Delivery roadmap creation
02
Stage 3
Deliver
We stay close to delivery, not to take it over, but to protect the design intent. We work alongside your implementation teams to answer questions, resolve blockers and ensure what gets built reflects what was designed. And we prepare your people to be genuinely ready.
- Embedded delivery support
- Requirements clarification and sign-off
- Change and adoption programme
- Training and readiness activities
- Go-live support and hypercare
03
Stage 4
Improve
The best technology programmes treat go-live as the beginning, not the end. We help you measure whether you've achieved what you set out to do, capture lessons, and create the foundations for continuous improvement.
- Benefits realisation measurement
- Post-implementation review
- User feedback analysis
- Optimisation recommendations
- Continuous improvement planning
04
Every engagement is different.
We adapt our approach to your context, your constraints, and your culture. Some clients need us end-to-end. Others need targeted support at a specific stage. We meet you where you are.
The TeamMeet the People
Meet the People
behind the consultancy.
Senior practitioners who have spent careers at the intersection of people, process and technology, knowing what it really takes to make change stick.
Saburi Salami
Co-Founder & Director of Business Analysis
10+ years delivering complex business analysis across BBC, GroupM, Bauer Media, and Ford Motor Company.
Expertise
Requirements Engineering & GovernanceAgile Delivery (Scrum, Kanban, SAFe)Stakeholder Engagement & C-Suite AdvisoryProcess Modelling (BPMN & UML)+2 more
Certifications
- Professional Scrum Product Owner I (PSPO I)
- PRINCE2 Foundation
- BCS Business Analysis Practice
Rilwan Gbadamosi
Co-Founder & Director of Digital Transformation
12+ years leading digital transformation and e-commerce programmes across retail and hospitality.
Expertise
E-commerce & Platform Re-platformingPayments Analysis & Checkout OptimisationRequirements Engineering (BPMN & UML)Agile Delivery & Product Management+2 more
Certifications
- Professional Scrum Product Owner 1 (PSPO 1)
- PRINCE2 Foundation
- BCS Business Analysis Practice
Mubarak Osiyemi
Co-Founder & Director of Product & Strategy
Consulting-trained (Deloitte, Accenture) product specialist with a track record at The Economist and YOOX NET-A-PORTER.
Expertise
Product Strategy & RoadmapCustomer Discovery & User ResearchCross-Functional Stakeholder ManagementAgile Delivery (Scrum, SAFe)+2 more
Certifications
- PRINCE2 Practitioner
- CIMA Diploma in Management Accounting
- BCS Foundation Certificate in Business Analysis
We work with a carefully selected network of specialist associates. Interested in working with us?
Our WorkReal programmes.
Real programmes.
Real outcomes.
We measure our success by the outcomes our clients achieve, not the artefacts we produce.
Global Financial Services Firm
Financial ServicesThe Challenge
A leading asset management firm was replacing their legacy portfolio management platform with a modern cloud solution. After 18 months of development, adoption was critically low: only 22% of traders were using the new system, with most reverting to spreadsheets.
Our Approach
We conducted deep user research to understand why the platform wasn't being used. We redesigned the onboarding journey, rebuilt the requirements for three core trader workflows, and ran a structured change programme including role-based training and peer champion networks.
Outcomes
94%
Platform Adoption
40%
Faster Onboarding
−65%
Support Tickets
Platform AdoptionUser Research
NHS Integrated Care Board
HealthcareThe Challenge
An NHS Integrated Care Board needed to replace five disconnected patient administration systems with a single integrated platform. The programme had stalled due to unclear requirements, resistant clinical staff, and a technology vendor struggling to understand the clinical context.
Our Approach
We led a comprehensive discovery and business analysis phase, conducting over 60 stakeholder interviews across clinical, administrative, and technical teams. We produced a full requirements baseline, process maps for 28 end-to-end workflows, and a change readiness programme co-designed with frontline staff.
Outcomes
£500k
Annual Savings
−60%
Manual Effort
+48pts
Staff Satisfaction
HealthcareBusiness Analysis
National Retail Group
RetailThe Challenge
A national retailer was implementing a new Salesforce CRM across their 4,000-person commercial team. The project had a fixed go-live deadline tied to a major trading period, but requirements were incomplete and the business had no clear ownership of the programme.
Our Approach
We parachuted in to run an accelerated discovery sprint, establishing clear business ownership, capturing requirements for all commercial workflows, and creating a detailed prioritised backlog. We established a governance model and a dedicated change network to drive engagement across all regional teams.
Outcomes
100%
On Time Delivery
350+
Requirements Coverage
89%
User Readiness
SalesforceCRM
Client names anonymised. Metrics validated and approved by clients.
Client Voices
What our clients say
We're proud of the relationships we build and the results they produce.
“People & Platform brought something our previous consultants never did: they actually listened. They came in, understood our world, and produced requirements that our technology team could finally act on. The platform we delivered wouldn't exist in its current form without their involvement.”
“We had been stuck for months. People & Platform ran a two-week discovery that unlocked what two years of internal debate couldn't. Their structured approach to stakeholder engagement meant we finally got alignment across clinical and technical teams, and the resulting requirements gave our vendor exactly what they needed to build.”
“I've worked with many consultancies over the years, but People & Platform are genuinely different. They don't just tell you what you want to hear. They challenged our assumptions, pushed back where it mattered, and helped us design something that actually reflected how our people work. The go-live was the smoothest we've ever had.”
Get In TouchLet's solve your next
Let's solve your next
transformation challenge.
Whether you're at the start of a programme, stuck in the middle, or trying to understand why your platform isn't being adopted, we'd love to hear from you.
Book a Discovery Call
30 minutes, no obligation
A focused conversation about your challenge, your timeline and how we might help. No pitch deck, no hard sell: just an honest discussion about what's possible.
Request a Discovery CallSend us an email
hello@peopleandplatform.com
Contact Information
Email us
hello@peopleandplatform.com
We respond within one business day
Connect on LinkedIn
linkedin.com/company/peopleandplatform
Follow us for insights and updates
Based in
United Kingdom
Working with clients nationally & globally
Working hours
Monday – Friday
09:00 – 17:30 GMT
Our promise: We'll always be honest about what we can and can't help with. If your challenge isn't right for us, we'll tell you and point you in the right direction.