Every resident report logged, triaged and on the clock.
People & Platform pulls repair and hazard reports from WhatsApp, email and web into one place. It flags urgent damp, mould and safety issues automatically and tracks every statutory deadline, so nothing slips through and you have the audit trail to prove it.
Engineered for UK Housing Compliance:
Why Traditional Systems Fail Resident Communication
Legacy property tools create immediate compliance and liability blind spots.
The Ingestion Blind Spot
Residents report defects informally via WhatsApp, email, or direct messages. Under statutory regulations, legal awareness clocks start immediately, even if an issue sits unlogged in an employee's inbox.
Coarse Triage & Missed Urgency
Generic drop-down forms treat urgent damp, mould, or electrical hazards the same as routine repairs. Without automated keyword detection and structured triage, critical response windows burn out in manual queues.
Broken Evidentiary Trails
Knowledge and information management failures drive two-thirds of upheld ombudsman determinations. Scattered records leave property providers defenceless against disrepair actions and severe maladministration findings.
Built to Connect Residents, Property Teams, and Systems
A modular compliance and workflow engine that sits seamlessly on top of your property records.
Omni-Channel Ingestion & Resident Matching
- Ingest reports and photos via WhatsApp Business, email, and accessible webforms.
- Instantly match incoming sender IDs to tenancy profiles, property records, and UPRNs.
- Auto-generate a human-readable case reference and bidirectional acknowledgment within 60 seconds.
Configurable Life-Safety & Priority Triage Engine
- Real-time keyword scanning for life-safety emergencies (gas leaks, structural hazards, uncontained flooding).
- Landlord-configured priority rules and triage routing across regional officer dashboards and team queues.
- Automated single-turn prompts via WhatsApp to capture immediate visual evidence for remote investigation.
Statutory Compliance Clocks & Audit Shield
- Live countdown tracking for 24-hour emergency make-safe and 10-day significant hazard investigation windows.
- Automated Amber (50%) and Red (75%) threshold alerts to management queues to prevent statutory breaches.
- Immutable, timestamped event chronologies exportable to PDF/CSV to satisfy the "all reasonable endeavours" legal defense.
Configured for Your Property Model
Core statutory compliance out of the box, with full flexibility to customise workflows for block managers, management companies, and private landlords.
Social Housing & Local Authorities
- Built for strict compliance under Awaab's Law (Phases 1 & 2), the Housing Ombudsman Complaint Handling Code, and RSH standards.
- Pre-configured with statutory countdown timers (24h make-safe, 10-day investigation), special category vulnerability indicators, and automated audit chronologies.
Housing Management Companies & Block Operators
- Customise triage workflows around multi-tenancy buildings, communal block reporting, and leaseholder vs. tenant pathways.
- Configurable internal SLAs, contractor dispatch triggers, and shared area hazard tracking across multi-unit schemes.
Smaller & Private Landlords
- Tailored to streamline day-to-day tenancy communications while preparing for the Decent Homes Standard and Renters' Rights statutory hazard expansions.
- Configurable landlord expenditure approval loops, direct local trade notifications, and exportable maintenance records for deposit dispute and retaliatory eviction protection.
Practical Technical Leadership Bridging People and Platforms
People & Platform was founded by specialist Business Analysts, Product Owners, and Software Developers with over a decade of independent delivery experience across complex enterprise, digital transformation, and public sector environments.
We believe software should never fight how people naturally communicate. By combining rigorous business analysis, pragmatic product ownership, and resilient software engineering, we build case management solutions that lift the operational burden off property teams while ensuring complete regulatory and audit protection.
Mubarak O
Director
Michael O
Director
Rilwan G
Director
Saburi S
Director
Eliminate compliance blind spots across your portfolio
See how People & Platform captures tenant reports on WhatsApp, automates triage, and keeps your property repairs on schedule.